THE PROCESS
In a group setting, participants are oriented to the program.

• Service - reading the customer's mind
• Why customers leave, don't complain, give us a bad rap
  
• Turning customers into appreciating assets
  
• Building positive perceptions, one exchange at a time.

COMPANY BENEFITS AND OUTCOMES

• Enhanced internal customer cooperation
  
• Increased productivity of customer service personnel
  
• Develop a Quality Service reputation and image
  
• More satisfied customers
  
• Decreased expenses through employee retention

WE CARE, a Customer Relations Process
a foundation program

Aimed at customer relations, this program thoroughly trains a dynamic, highly effective interpersonal relations model. Based on the premise that stress affects relating behavior, this model builds awareness of the three predictable, easily recognizable response patterns to stress. The training's focus is to offer customers, both internal and external, the best possible response by staying balanced and regaining balance quickly when stress takes its toll.
8 hours

WE CARE TEAMING, the People Side of Teaming
a foundation program

Using the same interpersonal relations as WE CARE, WE CARE TEAMING teaches team members how to monitor their personal experience in a team setting. It establishes that the quality of communications between team members influences respect and willingness to invest in a team effort, and provides tools to build trust between those whose work depends on each other's cooperation and coordination.
16 hours

WE CARE LEADERSHIP, Credible Courageous Leaders a follow-on program with WE CARE or WE CARE TEAMING as a prerequisite

Leaders are developed, not born. Leadership is approached as a set of skills that are trained. Trust and credibility, highest priorities essential for successful leadership, are the results of consistent, predictable communication and behavior, and are earned or destroyed daily with followers. This program outlines leadership stances, communication styles, and approaches to conflict resolution that lead to effective, satisfying leadership and growing, creative enthusiastic follower-ship.
8 hours

KEYS to Quality Customer Service a follow-on program with WE CARE or WE CARE TEAMING as a prerequisite

Purchasing customers enter the marketplace with particular values, perceptions and paradigms that invite specific approaches from service providers. Learning how to recognize a customer's preferred way to be treated builds immediate rapport as well as attracting long-term satisfying relationships with customers. KEYS develops service giver sensitivity toward customers, furnishes tools to build confidence and a sense of empowerment with customers, and frees the organization to make balanced decisions about profitability and customer satisfaction.
8 hours

COACHING We Care Participants a follow-on program with WE CARE or WE CARE TEAMING as a prerequisite.

Participants in the WE CARE foundation programs retain and further develop the program's relating skills with reinforcement from managers, supervisors, or other designated coaches. The organization's culture reflects this undercurrent of increased skill level and benefits from more improved relationships between employees, and between service givers and customers.
8 hours